Contact telephone numbers:
OUT OF HOURS EMERGENCY NUMBER: 07860 433003
OPERATIONS/LOST PROPERTY: 01934 415000 (select option 4)
OFFICE HOURS 0900 -1700
ADMINISTRATION/PAYMENTS: 01934 422411
OFFICE HOURS 0900 - 1700
Find answers to our most commonly asked questions below:
Our Apps are being refreshed for the 2026-27 school year and are unavailable at the moment.
Make sure that you log in with the email address that you entered in the Parent's Email when you requested passes for your children.
If a passenger's email is used they will only see their own pass.
If the passes definitely don't show having logged in with the the parent's email, then click below to contact us and let us know. Please include the child's emails and parent's email.
This app has expired.
We will launch our new App over the summer Holidays, plenty of time before the schools return. We will email you when it is ready to download from the app stores.
Please delete this app from your phone as it will no longer work.
Please visit our website at https://schools.bakersdolphin.com to book your pass for next term.
Please complete your details on our lost property form below and we will contact you if find anything that matches your description.
Our Apps are being refreshed for the 2026-27 school year and are unavailable at the moment.
Make sure that you log in with the email address that you entered in the Parent's Email when you requested passes for your children.
If a passenger's email is used they will only see their own pass.
If the passes definitely don't show having logged in with the the parent's email, then click below to contact us and let us know. Please include the child's emails and parent's email.
Please refer to our timetables online at https://schools.bakersdolphin.com/?link=schools-services or on your App.
Please note that times are subject to change once we have confirmed all bookings and stops
You will have specified a pick up location when you purchased your pass.
It will be shown on your on line account at https://schools.bakersdolphin.com under your passes (NB You have to be logged in to access your passes) and on your App.
You can buy a pass online at https://schools.bakersdolphin.com.
If you are due to travel in the next 2 weeks, and your app is not showing and you have received an email confirmation that your pass should be available, please contact us.
Please make sure that you are logged in to the app with the email address of the persion who is travelling, not the parent's email if you have set up the pass for your child and assigned it to them.
Your App password is the same as your online password on our website at https://schools.bakersdolphin.com
We do not know your password, so if you you do not remember it please reset it by clicking the link below
Please email a replacement photograph, along with your pass number (PASSXXXXXXXXXXX) to richard.lloyd@bakersdolphin.com
Online via a Web Browser:
To update your child's account if you login with a parent's email, click on coach passes then select a pass then click on the edit button at the bottom of the page.
No. If a physical pass is needed this can be requested when you purchase your pass for a £10 surcharge.
We operate our school transport in line with term dates.
It is important that you keep the Bakers Dolphin App up to date with any improvements or bug fixes that we correct.
You will be told if there is a new App version when you login.
There may be substantial changes that may result in the upgraded version requiring the previous app to be fully deleted, including all its existing data. If you do not delete all the existing data, the new app may not work and crash.
To delete all the data when you upgrade, please follow these steps:
Iphones:
Android
NB Different Android versions may be different, please contact us if you need help
This app has expired.
We will launch our new App over the summer Holidays, plenty of time before the schools return. We will email you when it is ready to download from the app stores.
Please delete this app from your phone as it will no longer work.
Please visit our website at https://schools.bakersdolphin.com to book your pass for next term.
You can see the last 5 times and locations of where passes were scanned on the website or on you the https://schools.bakersdolphin.com
You will need to log in and then click on Coach Passes, select a pass and then Recent Activity
Yes, subject to the availability of a GPS signal and mobile data service, once our drivers start the route, you will be able to track your coach on our app and online.
We appreciate any feedback about our app, the booking process or any of our services and how we can improve them for you
Please click below and submit your feedback
Yes, we will email you and send a notification to alert you when you need to buy a new pass.
Our drivers carry passenger lists with your photograph for exceptional circumstances.
You can complete a contact form below and let us know, but it is not necessary to tell us
No. Passes are not transferable, other than to your linked accounts.
No. Passes are not refundable.
Term times only
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